WARRANTY TERMS
Industry Leading Warranty for Automotive and Marine Applications
AUTOMOTIVE
Warranty Terms
Coverage
Protecniq LLC warrants that with the proper application of System X™ MAX, DIAMOND and PRO ™ by a Protecniq LLC approved installer; your vehicle’s paint finish will remain protected against:
- Oxidation
- Loss of gloss
- UV Damage
- Acid rain
- Paint chalking
If any treated paint is shown to be adversely affected from exposure to these conditions or through normal use, as evidenced by a visible loss of paint gloss and providing that all of the terms of this warranty have been met, then such conditions will be remedied free of charge by Protecniq LLC, regional distributor and / or its authorized installers, who reserve the right to attempt repairs through professional surface reconditioning / polishing before repainting the damaged area.
Applicable Vehicles and Period of Coverage
Coverage terms up to Lifetime, when annual service requirements are met. (See: Annual Inspection). Failure to undertake an annual service will irreversibly terminate the warranty.
- System X Max: LIFETIME WARRANTY
- System X Diamond: LIFETIME WARRANTY
- System X Pro: 6 Year Warranty
General Conditions
- Warranty coverage is only valid if the Approved Applicator has issued a Warranty Card and which has been registered within 30 days of application.
- The vehicle must remain registered, for the entire duration of the warranty, for legal non-commercial road use.
- Only vehicles registered as passenger vehicles will be warrantied. Commercial vehicles of any kind will not be covered.
- Vehicles over 3 months old are required to have a machine polishing carried out by an approved applicator prior to application. Newer vehicles may also require a machine polish if advised by the approved applicator.
- In the event of damage / repair to the surface (i.e. accident repair) the vehicle must be taken to an approved applicator for retreatment to the repaired area, at the owner’s expense, within 30 days.
- Warranty is registered in the name of the vehicle owner and cannot be transferred.
- Should a product reapplication be required (e.g. vehicle accident) you or your insurer are liable for a reapplication fee, determined by the approved applicator.
- The vehicle exterior paintwork must be maintained and washed regularly, to Protecniq LLC’s recommendations, to prevent contamination build up (bi-weekly). After washing insure that no water is left to dry on the coated surface, particularly within the first two (2) weeks after installation. In the event that your vehicle is exposed to high mineral-content water (“hard” or “soft” water) like that from some automated car washes, sprinkler systems or tap water in some areas, then all coated areas need to be dried as soon as possible with a microfiber cloth. Any water that is left to dry may form visible ringlets, which should be wiped off with vinegar until the mineral deposit is removed, as soon as possible.
- Successful registration must have been completed with true and accurate data, and a confirmation number must be saved.
Exclusions
- Where the owner has deemed to have been careless, negligent or failed to maintain the exterior painted surface in the correct manner.
- Pre-existing damage to the painted surface or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Protecniq LLC.
- Damage to the coated surface by incorrect manual wash techniques, automatic car washes, brushes or contaminated wash tools that may cause abrasion or damage caused by a third party not authorized by Protecniq LLC.
- Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface.
- Water spots – Water spots are caused by hard water (mineral deposits), which when left to dry on the paint may leave a stain, water spotting is not covered.
- Failed Clear Coat – Peeling, Hazing and Fading or any claim for matters which are covered by vehicle manufacturers’ warranty.
- Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, water etch or vehicle manufacturer defects, or defects which may be covered under a manufacturer’s or dealership’s protection plan.
- Areas that have not been retreated after a paint repair.
- Any loss of time or use of the vehicle while it undergoes inspections or treatments.
- Touch-less car washes only. Never use a car wash with brushes.
Annual Inspections
- Annual Inspections must be carried out by an Approved Applicator, within 30 days before or after the anniversary date of the last service to maintain the warranty.
- Failure to undertake an annual inspection within the required period will void the warranty.
- A fee determined by the approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination, Crystal or Topcoat, and Inspection.
- Annual inspections must be recorded within 30 days on Protecniq.com
Limit of Liability (Claims)
- Damage that may be covered under this warranty must be made aware to an approved applicator within 30 days, failure to comply will result in the warranty being terminated.
- Claim determination is at the sole discretion of Protecniq LLC, either approving the repair / retreatment by an approved applicator or refunding the application cost to the vehicle owner at a maximum of $1000 and terminating the warranty, whichever is less.
- Any dispute arising under these terms and conditions shall be governed by the law of Collier County, Florida, USA. The involved parties agree to submit to the jurisdiction of that State.
- Email reminders for annual inspections are a courtesy and not receiving one is not an acceptable reason for missing your inspection.
Making a Claim
The following applies to making a claim for any product defects or failures:
- Protecniq agent must be notified of any claim due to failure of product performance within 30 days of occurrence.
- Any application, re-application, repair work or other work carried out on the coated surface must be applied / reapplied or repaired by an authorized Protecniq agent after claim approval from Protecniq LLC.
- Protecniq Agents/ Certified System X Installer / System X Agents / Certified System X Installers are selected using strict guidelines and requirements. Only authorized agents are permitted to install and service any System X products. To locate your nearest authorized agent, please contact Protecniq to be connected to your nearest System X Installer.
Definitions
Approved Applicator – An independently owned and operated business / company that has been approved by Protecniq LLC or authorized distributor to apply Protecniq LLC products.
To make a claim contact your installer or submit a request on Protecniq.com
Geographical Limitations
Protecniq LLC only provides warranty coverage in the USA and Canada. If you reside in a country outside these areas, please check with your local distributor about warranties offered through
MARINE
Warranty Terms
Coverage
Protecniq LLC warrants that with the proper application of System X XTREME or System X™ MAX Paint Protection by a Protecniq LLC approved installer and maintained annually your vessel will remain protected for 5 years.
The following general terms and conditions apply to The System X Warranty Program:
- Warranty term begins from the date of registration of warranty number, activation code, and vessel’s details.
- This agreement excludes vessels used for commercial purposes at any time previous to, presently, or during the course of this warranty period.
- Initial application must be performed by a Certified System X Marine Installer/Dealer.
- Any application, re-application, repair work or other work carried out on the coated surface must be applied, reapplied, or repaired by a Certified System X Installer after claim approval from Protecniq LLC.
- Protecniq must be notified of any claim due to failure of product performance within 30 days of occurrence.
- All vessels must require a machine polish to be carried out by an approved installer prior to application.
- Vessel must remain continuously registered within the United States for the duration of the warranty.
- Warranty is in the name of the vessel owner and can only be transferred if new owner attends to the annual service. Failure to undertake an annual service with a System X certified installer within the required period will change the period of cover to “1 year” from the date of the last service.
General Liability Limitations
Protecniq LLC or its agents will not accept liability for:
- Deterioration of factory-installed equipment or any other treated part of substandard specification, materials or workmanship by vessel manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Protecniq LLC;
- Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface, hard water spots;
- Commercial vessels or rear of fishing vessels;
- Waterline and areas below the waterline;
- Walking areas or areas where fish are handled;
- Pre-existing damage or deterioration; and/or
- Any claim for matters which are covered by vessel manufacturers’ warranty.
General Warranty Invalidation
System X warranty for any product will be considered invalid if any of the following general condition occur:
- Neglect to maintain the vessel according to the standards and techniques recommended by Protecniq LLC.
- Damage caused by abrasive compounds and polishes, and third-party products;
- Damage resulting from a collision or other vessel accidents;
- Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other force majeure;
- Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty;
- Damage caused by any alteration or modification to the vessel surfaces;
- Damage caused by manufacturer’s defects;
- Damage to the vessel prior to product application; and
- Failure to adhere to any requirements listed under the terms and conditions of this warranty.
System X Exterior/Gel Coat Warranty
System X 5 Year Warranty is valid for 5 years from the date of application provided annual scheduled service is carried out on multi seat marine vessels. Jet Skis rated 4 Passengers and under are covered for 3 years from the date of application provided annual scheduled service is carried out.
Annual Inspections
- Annual Inspections must be carried out by an Approved Applicator, within 30 days before the anniversary date of the last service to maintain the warranty.
- Failure to undertake an annual inspection for any reason within the required period will void any remaining warranty with forfeiture of any extensions
- A fee determined by the approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination and Inspection and single layer reapplication of approved maintenance coating.
Liability Limitations
Protecniq LLC or its agents shall not accept liability for the following:
- Deterioration of factory paint work or repaint or any other treated part of substandard specification, materials or workmanship by vessel manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Protecniq LLC.
- Pre-existing damage or deterioration.
- Any claim for matters which are covered by vessel manufacturers’ warranty.
- Damage caused by hard bristled wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or their subsequent repairs, and/or damage caused by impact with a foreign object.
- Areas around exhaust and fueling ports.
- Warranty is valid for factory coated systems only and excludes matte finishes.
Vessel Accident Damage
Contact your vessel insurer to ensure that any System X products and services is included in your insurance coverage. If the vessel sustains damage and reapplication is required, contact Protecniq LLC or your local agent to arrange any additional treatments.
Making a Claim
The following applies to making a claim for any product defects or failures:
- Protecniq agent must be notified of any claim due to failure of product performance within 30 days of occurrence.
- Any application, re-application, repair work or other work carried out on the coated surface must be applied / reapplied or repaired by an authorized Protecniq agent after claim approval from Protecniq LLC.
- Protecniq Agents/ Certified System X Installer / System X Agents / Certified System X Installers are selected using strict guidelines and requirements. Only authorized agents are permitted to install and service any System X products. To locate your nearest authorized agent, please contact Protecniq to be connected to your nearest System X Installer.
Warranty Limits
In the event of a warranty claim, this warranty is limited to the following maximum amounts at Protecniq LLC’s option, for full and final settlement of the customers claim under warranty.
- Protecniq LLC or its agents shall arrange the necessary approvals for warranty repairs and coating reapplication to be carried out.
- Reapplication cost may or may not be charged by your installer, please ask about your installer’s reapplication claim policy prior to purchase.
- Replace coating product, or pay the owner of the nominated vessel the cost of coating product as determined by Protecniq LLC.
Geographical Limitations
Protecniq LLC only provides warranty coverage in the USA and Canada. If you reside in a country outside these areas, please check with your local distributor about warranties offered through them.
The Ultimate Permanent Coating
Protecniq offers a broad set of ceramic protective coatings to meet a variety of performance and budget objects. We cover exterior paint, wraps, interiors, wheels and have options to revitalize rubber and plastic.